Frequently Asked Questions

Quality Natural Jadeite Jade only Focusing on finer texture and translucency, we curate all of our jade based on quality and value.
Handcrafted Master-Pieces All of our natural, fine jadeite jade pieces are handcrafted so we reveal each pieces' full potential
Client Care Our Founder has over 30 years of experience in the jade industry. We bring raw stone, carving, setting, in house under one roof. Creating a seamelss experience for our customers.
Quality Natural Jadeite Jade only Focusing on finer texture and translucency, we curate all of our jade based on quality and value.
Handcrafted Master-Pieces All of our natural, fine jadeite jade pieces are handcrafted so we reveal each pieces' full potential
Client Care Our Founder has over 30 years of experience in the jade industry. We bring raw stone, carving, setting, in house under one roof. Creating a seamelss experience for our customers.
Is all of your jade genuine?

Yes. Every jade piece at RealJade® Co. is genuine, natural, and untreated. Our jadeite is Type A, with no dye, acid bleaching, or polymer impregnation. Each purchase includes an authenticity card and our lifetime authenticity guarantee, so you can shop with confidence.

I want to return/exchange my order, what do I do?
DISCLAIMER: Customized, final sale and carved items are NOT eligible for returns.

The return process is very easy: to start a return or exchange request, contact us directly or use the live chat box below.

Items purchased directly through our official website may be returned or exchanged within 30 days of delivery. Please include a receipt or proof of purchase with your request.

Live claim purchases are exchange only within 30 days of delivery and cannot be returned for a refund.

For an exchange, let us know which item you’re returning and the piece you’d like instead. We’ll guide you through the process and send a payment link or refund the difference.

For more information, please read our returns and exchanges policy.

How do I find my bangle size?

Find your best fit with our sizing chart. For a more accurate assessment, contact us, we are happy to help.

A halo ring featuring a round green jadeite stone surrounded by small clear stones, displayed on a black velvet jewelry box against a dark background with a piece of wood.

Our mission

Here at RealJade® Co. We are devoted to fine natural jadeite — Burmese Feicui (翡翠), one of the most treasured gemstones in the world.

Our purpose is to share knowledge, preserve appreciation for authentic jade, and help each person recognize quality with greater confidence. From color and translucency to texture, craftsmanship, and treatment, we hope to make jade easier to understand and more meaningful to collect.

We believe a true jade piece should be chosen with care, worn with meaning, and treasured for generations.

Because Authenticity Is Timeless